Reporting Problems to ACS

For lab-related problems not listed here, you can call the 24-hour Trouble Report Line, 858-534-3ACS (x43ACS). Please leave a detailed message explaining the nature of the problem, what you were doing when the problem occurred, computer(s) involved, and your location.

Operators are on site 24 hours a day during the week and 12 hours a day during the weekend. The duty operator will receive x43ACS calls by cell phone when in the field unless temporarily out of range. They check messages left on x43ACS regularly, so please leave a message for the most expedient service.

Specific issues:

Printer problems
Mac, PC, and workstation problems
Service outages affecting large groups of users
Other problems

Printer problems

Printer needs supplies (paper, toner, etc.):
  • Call x43ACS.
Printing defects (smears, gaps, too light):

No one can print:

Others can print, but not me:

  • Check the status of your laser account.
  • Consult the appropriate Step 1 Guide.
  • Ask a Zebra for help.

Mac, PC, and workstation problems

One computer is broken/frozen/inoperable:

All computers in the lab are broken/frozen/inoperable:

Service outages affecting large groups of users

Can't connect to UCSD network in a way that usually works:

Can't login to server in a way that usually works:

  • Call x43ACS.

Other problems

Equipment- or lab-related problems, including lab access:
  • Call x43ACS.

Dialin accounts:

Student email accounts, laser printing accounts, general service issues:

  • Contact the ACS Help Desk at x43ACS.